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PDF Accessibility On-Demand

Our on-demand PDF accessibility services save time, frustration, and deliver accessible PDFs at scale.

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Trusted by organizations serving millions of Americans nationwide.

  • City of New York
  • New York State DMV
  • City of Chandler, Arizona
  • City of Tempe
  • Midpeninsula Regional Open Space District
  • City of Meridian, Idaho
  • City of Minneapolis
  • City of Plano
  • SEAS Education

How Do You Solve PDF accessibility for ADA Compliance?

Spent days reading tutorials and watching YouTube videos trying to figure out PDF accessibility?

Then you’ve learned:

  1. PDF accessibility has a steep learning curve
  2. You need special software to fix PDF accessibility
  3. Adobe made fixing PDF accessibility as painful as imaginable.

How We Fix Inaccessible PDFs in Minutes

Our system evaluates a PDF’s complexity, routes the file to the right remediation solution, and delivers an ADA compliant PDF to users in a few minutes. Here’s how:

  1. Step 1. 1-click Requests. Users submit an inaccessible PDF accommodation request through your branded portal with 1 click.
  2. Step 2. Remediation in minutes. Standard complexity PDF files are remediated and returned to users in 10 minutes or less.
  3. Step 3. Complexity Logic. Complex documents with interactive elements are automatically flagged and routed for manual remediation, testing, and ADA compliance assurance.
  4. Step 4. Satisfaction Guaranteed. Surveys after each request ensure users’ compliance needs are being met, they’re satisfied, and you have the records to prove it.
  5. Step 5. Usage-based invoicing. Only pay for the PDF files you want remediated. Keep costs low, manage your spending, and never pay for seat licenses again.
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Accessible PDFs for Government

Voter's registration

Governments produce PDFs in huge volumes. Here’s the biggest ADA compliance risks regarding accessible PDFs for governments:

  1. Government Services: Applications, forms, permits, benefits, transportation, housing, utilities, courts and public-record requests.
  2. Civic Participation: Council agendas, board packets, public notices, proposed ordinances, planning/zoning materials and election information.
  3. Public Information: Budgets, emergency information, recreation materials, policies and commonly accessed reports.

AAO Pro Tip: With a Careers page featuring job postings on your website, you may be subject to the state-level digital accessibility laws in California, Colorado, Florida, or New York.

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Send us one of your inaccessible PDFs, and we’ll return an accessible PDF for free!

When is The Title II ADA Compliance Deadline for Government?

  • Public entities with a total population of 50,000 or more: April 26, 2027 (moved from April 24, 2026)
  • Smaller entities and special districts: April 26, 2028

PDF Accessibility for Higher Education

AO University PDF Interface on monitor, person working on the computer back view, mouse and keyboard on the table

The Fall Semester is especially crazy! Hundreds of staff, tens of thousands of students, and large volumes of inaccessible PDFs plus accommodation requests. Here’s how these ADA compliance risks show up:

  1. Administration & Student Services: Admissions, enrollment and registration forms, financial aid documents, disability accommodation requests, and FERPA releases.
  2. Academic Coursework: Syllabi, reading materials, articles, lecture notes, worksheets, assignments, and all files students download from the LMS.
  3. Campus Information: Student handbooks, codes of conduct, safety and emergency information, calendars, catalogs, maps, orientation materials, and public notices.

AAO Pro Tip: Because the new Title II rules calculate population for colleges at the state level, all public colleges and universities face the April 26, 2027 deadline for compliance, including PDFs, course materials, and accessibility accommodation requests.

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PDF Compliance for Healthcare Providers

Older woman holding a tablet showing a hospital discharge summary PDF

Online portals haven’t removed these common Section 504 compliance risks for doctors, nursing facilities, assisted living, or hospitals:

  1. Patient Care: Registration and intake, consent forms, medical-record authorization, procedure and pre-op instructions, discharge instructions, and advance directives.
  2. Administrative Clinical Forms: Patient rights, Notices of Privacy, medication forms, referral forms, insurance forms, and lab and imaging preparation documents.
  3. Educational Information: Educational brochures, handouts, and clinical materials, provider directories, price lists, policies, newsletters, and annual reports.

AAO Pro Tip: Healthcare providers with 15 employees or more servicing Medicare or Medicaid patients must meet WCAG 2.1 Level AA by May 11, 2027, and all providers by May 10, 2028.

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PDF Compliance Remediation for Finance and Banking

Here’s where the most common ADA compliance risks show up for banks, credit unions, and lenders across the customer journey:

  1. Accounts & Applications: Forms for opening accounts, loans, mortgages, credit products, identity verification, hardship requests, and supporting financial documentation.
  2. Transactions & Management: Monthly statements, disputes, fraud claims, chargebacks, wire-transfers, ACH authorizations, account changes, and collections documents.
  3. Disclosures & Notices: Privacy, delinquency, foreclosure, repossession or rate change notices, terms and conditions, fee schedules, tax documents, and business policies.

AAO Pro Tip: The DOJ and courts have historically held banks and financial institutions to WCAG 2.1 AA.

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Frequently Asked Questions on PDF Accessibility Compliance

How do I manage PDF accessibility compliance internally?

Our software tools and US-based expert team Help You Scale PDF Accessibility internally, but if you want to learn how to manually remediate PDF files to be ADA compliant, here are the guides and tutorials you’ll need:

See below for how-to articles on fixing specific components of PDFs like headings, images, and tables.

How much does on-demand PDF remediation for accessibility and ADA compliance cost?

At scale, our customers pay on average $1 per page to remediate PDFs for accessibility compliance. Pricing varies based on your document complexity, which drives how much manual remediation is required. Files that are less complex, such as meeting minutes, contracts, monthly reports, summaries or invoices require less manual remediation, while files with forms, complex or cascading data tables, and visually complex content such as GIS maps, chemistry, or statistics require more manual remediation. Regardless of complexity, pricing is usage-based, so you only pay for the documents you actually need to remediate for ADA compliance rather than needing to hire a full-time accessibility specialist. Additionally, we recommend speaking with one of our specialists who will help you reduce the overall scope of files that need to be remediated through the archival rules under Title II of the ADA.

How do you fix PDF accessibility in Adobe Pro?

Here are the best hands-on tutorials and step-by-step guides for making PDFs accessible using Adobe Pro:

How do you protect sensitive and confidential information in the PDFs that are uploaded?

Our security and data handling are built for US-based organizations working with sensitive information across government agencies, healthcare, and education organizations. All PDFs are securely transmitted and processed within the United States. All manual remediation is conducted in the United States, with the ability to meet local union and regulatory requirements in California, New York, and more. Files are retained according to our defined data-retention policy before being securely deleted. For specific security, retention, or data-handling requirements, our team will review those requirements with you before deployment.

Where is my data processed?

All uploaded PDFs are processed in the United States. We designed our PDF accessibility workflow with government, healthcare, and other security-conscious organizations in mind, including organizations with requirements around data residency and access to sensitive information.

Do you support HIPAA and sign Business Associate Agreements for PDF accessibility customers?

Yes. We support healthcare organizations that need to process PDFs for accessibility compliance containing protected health information and can execute a Business Associate Agreement when required. Our security and data-handling practices are designed to support organizations with sensitive or regulated information, including healthcare providers, health systems, insurers, and other covered entities and business associates.

Do your PDFs meet Section 508 and PDF UA compliance?

Yes, our PDFs meet Section 508 and PDF/UA (ISO 14289). Our on-demand PDF remediation solution was designed for the security needs of our government, healthcare, education, and financial customers. For federal agencies, contractors, and organizations that sell into highly regulated industries, we evaluate and remediate PDFs with Section 508 requirements in mind, including the underlying WCAG criteria incorporated into federal accessibility standards. This includes issues such as document tagging, reading order, headings, lists, tables, form fields, alternative text, and other structural requirements necessary for assistive technology users. Because accessibility compliance depends on the document itself and how it is used, we do not treat remediation as a simple “pass/fail” conversion. Our process is built to identify and correct the issues that matter for both technical conformance and real-world usability.

What is PDF remediation for ADA compliance?

PDF remediation for ADA compliance is the process of fixing WCAG violations within a PDF found through automated and manual testing methods. When a PDF has no WCAG violations, it is considered to be ADA compliant and usable by assistive technology users, such as those who are blind or dyslexic and use screen readers. The free guide detailing the entire step-by-step process for remediating a PDF to be Title II ADA compliant is called PDF Accessibility Simplified.

Start with Phase 1 of PDF Accessibility Simplified here: PDF Accessibility Simplified: Phase 1 Accessibility Fundamentals

PDF Accessibility Simplified: Phase 2 Complex Tables and Forms

Are PDFs covered by the new web accessibility rules under Title II of the ADA?

Yes, PDFs are in scope under the new Title II rules for web accessibility, but it is important to know that there are some limited exceptions for archived and pre-existing documents. Here are 2 hard and fast rules that will help you determine if a PDF needs to be accessible. 1. If it was created after the compliance deadline, it needs to be ADA compliant. 2. If a PDF is needed to participate in services or programs being provided, such as knowing details about recreational and community events, where to vote, or the public transportation schedule, those PDFs need to be accessible and compliant under the new rules for Web accessibility under Title II of the ADA.

Are there automated tools that can make PDFs fully ADA compliant?

No, not every PDF can be made accessible because of complexity, but we did successfully build a tool that can completely remediate “standard” complexity PDF files. “Standard” PDFs include headings, images, tables, and links. “Complex” PDFs contain interactive elements like text fields, check boxes, radio buttons, and very complex images or tables associated with statistics, chemistry, or mathematics.

We first evaluate every PDF for complexity before routing it to the appropriate ADA compliance remediation engine. If a PDF is “standard”, it is routed to our automatic remediation engine, where violations are corrected and sent back to the user in about 10 minutes. “Complex” files are automatically routed to US-based certified experts to be fixed and tested for quality assurance before being sent back to the user.

How fast can your tool remediate inaccessible PDFs to be ADA compliant?

“Standard” complexity files are returned in about 10 minutes from being submitted on the platform. Complex files are routed for manual remediation and those take longer, but usually are returned in 24-48 hours, and individuals are kept informed throughout the process.

How much does PDF accessibility remediation software cost?

You should not be paying any annual subscription fees or seat-based licensing to use a tool. Pricing should be based on the value delivered, which is why we only charge based on usage and the individual file’s complexity. Naturally, more complex documents cost more to fix as more manual effort is required. Standard documents like meeting minutes, monthly reports, contract documents, and most files we manage require less human effort, so they are less expensive. On average, our customers pay $1 per page to remediate PDFs in their backlog of PDFs as well as on an on-going, on-demand basis.

Want to see how it works?

The best way to see if this is the right accessibility tool for your PDF accessibility needs, is to watch it work live on a PDF file of your choosing!

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